AI VoiceCall Dashboard

Manage your multichannel calling campaigns across Vodacom, Tigo, Airtel, Halotel, and TTCL

Total Calls Today
1,254
Successful Calls
982
Pipeline Progress
78%
Follow-ups Needed
156

Quick Actions

Start AI Calls

Automated pipeline

Manual Calls

Human intervention

Pipeline View

Manage leads

Analytics

Performance metrics

Telecom Providers

Vodacom

Vodacom

Active calls: 342

Tigo

Tigo

Active calls: 278

Airtel

Airtel

Active calls: 195

Halotel

Halotel

Active calls: 132

TTCL

TTCL

Active calls: 87

Active Calls

+255 784 123 456

Vodacom | 2:34 min

+255 713 987 654

Airtel | 1:12 min

+255 762 555 123

Tigo | AI follow-up

Recent Activities

Call completed

+255 784 123 456 (Vodacom) - Duration: 3:12

2 minutes ago

Follow-up scheduled

+255 713 987 654 (Airtel) - Tomorrow at 10:30 AM

15 minutes ago

Call failed

+255 762 555 123 (Tigo) - Line busy

32 minutes ago

AI model updated

New conversation flows deployed

1 hour ago

Call Controls

Call Script (AI Mode)

Hello, this is an automated call from our service center. How are you today?

Customer response will appear here...

Based on your response, I can offer you our special promotion...

AI Call Automation

Configure and manage your AI-powered automated calling campaigns

Active AI Campaigns

Campaign Status Calls Success Rate Actions
Customer Follow-ups
Vodacom, Airtel
 Active 1,234 / 5,000
78%
Product Survey
Tigo, Halotel
 Paused 876 / 2,500
65%
Service Renewal
TTCL, Vodacom
 Active 2,456 / 10,000
82%

AI Call Script Editor

Customer Response

AI Model Performance

Intent Recognition 89%
Sentiment Analysis 92%
Response Accuracy 85%
Human Handoff Rate 12%

Recent AI Call Logs

+255 784 123 456

Successful call | Duration: 2:45

10 minutes ago

+255 713 987 654

Human handoff | Sentiment: Negative

25 minutes ago

+255 762 555 123

Call failed | No answer

42 minutes ago

+255 688 456 789

Successful call | Upsell opportunity

1 hour ago

AI Model Training

or drag and drop

CSV, JSON up to 10MB

Manual Calling

Human-in-the-loop calling with AI assistance

Call Controls

Ready

Current Call

Waiting for next call...

Customer Info

No active call

Name: -
Account: -
Last Call: -

Call Notes

Call Transcript

No active call. Transcript will appear here when a call is in progress.

Call Queue

Phone Number Provider Purpose Wait Time Actions
+255 784 123 456
Vodacom
Service Follow-up
0:45
+255 713 987 654
Airtel
Complaint Resolution
1:12
+255 762 555 123
Tigo
AI Handoff
2:05

Quick Dial

Call Scripts

Standard Greeting

"Hello, this is [Your Name] calling from [Company]. How are you today?"

Service Follow-up

"I'm calling to follow up on your recent service request. Has everything been resolved to your satisfaction?"

Complaint Resolution

"I understand you've had an issue with [service]. Let me see how I can help resolve this for you."

Closing Statement

"Thank you for your time today. Is there anything else I can assist you with before we end this call?"

AI Assistance

No active call
Neutral

"I understand your concern. Let me check how we can resolve this for you."

"That's a great question. Our records show that..."

"I appreciate your feedback. Let me document this for our quality team."

Pipeline Management

Track and manage your leads through the calling pipeline

Sales Pipeline

New Leads

24

John Smith

Vodacom

Interested in premium plan

Today, 10:30 AM

Sarah Johnson

Airtel